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We're here to support your banking needs

Find answers to your questions quickly.  Learn how to sign in online, review important information about your account, and explore all the enhancements waiting for you below.

Download The App How to Sign In Online

Fast FAQs

  1. Visit Centier.com and select the sign-in button under the sign-in drop down.
  2. Enter your current Username and select continue.
  3. Verify your identity by completing the security prompts.
  4. Enter your temporary password (last four digits of your Social Security Number (SSN) plus your ZIP code). Business use your Employer Identification Number (EIN) plus Zip code.
  5. Follow the prompts to create a new password to complete your first-time sign-in.

Please note: If you have tried logging in 2 times and it is not working, please select forgot username or forgot password and follow the prompts to reset your username and/or password.

If you have exhausted all your attempts, you will need to visit a branch or call the client solution center.

Mobile App Download & First-time Sign-in Instructions

  1. Please delete the old mobile app from your phone, then visit Centier.com/upgrade for the link to download the new Centier Bank app.
  2. Open the App and enter your current Username and temporary password. Your temporary password is the last four digits of your Social Security Number (SSN) followed by your Zip Code. (If you are signing in as a business, please use your Employer Identification Number (EIN) in place of the SSN.)
  3. Verify your identity by completing the security prompts.
  4. Create a new password.
  5. Sign-in with your username and new password.

Please note: If you have tried logging in 2 times and it is not working, please select forgot username or forgot password and follow the prompts to reset your username and/or password.

If you have exhausted all your attempts, you will need to visit a branch or call the client solution center.

Your temporary password is the last four digits of your Social Security number (SSN) plus your ZIP Code. (If you are signing in as a business please use your Employer Identification number (EIN) in place of the SSN.) Temporary Password Example: If the last four digits of your SSN are 5555 and your ZIP Code is 46392, your temporary password is 555546392 

 You may be asked to complete additional identity verification more than once in certain situations. This can occur when the system detects a new device, a different login location, changes to account information, or other activity that requires additional verification. These security measures help protect your account and personal information from unauthorized access.

We are aware that your balances and current transaction activity within digital banking may not reflect recent debit card transactions. Please check back soon to verify your balances are correct. 

Your username has not changed, please use your existing username for first-time sign-in. If you don't know your username you can visit a branch or contact our client solutions center. Once you are logged in, you can reset you username in digital banking.

After logging in, open the Move Money menu and select Zelle®.

To ensure you have the latest fixes and improvements, please make sure you are using the most current version of the Centier Bank mobile app: Version 6.2.417.

Answers to common questions by topic

Find detailed information about the products, services, and tools you use most!

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Download the New Centier Business Access App

       

      

Android™, Google Pay™, and the Android™ Logo are trademarks of Google LLC. Apple, the Apple logo, Apply Pay, iPhone® and Apple Watch® are trademarks of Apple Inc., registered in the U.S. and other countries.


Stay safe from fraud

Your financial safety is our highest priority. While our upgrade brings you expanded security and advanced fraud protection systems, cybercriminals often try to take advantage of transition periods. We want to remind you of essential safety practices to keep your information secure.

During upgrade weekend, be cautious of phishing emails or spoofed text messages asking you to "click here to unlock your account." Starting Monday October 5th, be sure to authenticate your device and set up transaction alerts. This ensures you are notified when important activity occurs on your account.

If you ever suspect unusual activity or believe your credentials may have been compromised, please contact our fraud support team immediately at 1-888-CENTIER. Together we can keep your hard-earned money safe.

Remember: Centier Bank will NEVER call, text, or email to ask for your username, password, or verification code.

Still have questions? Chat with one of our agents

We’re here to help. Call the support line below for priority assistance from a Centier Bank team member.

Client Solutions Center

Toll Free: 1-888-CENTIER (1-888-236-8437)

Email Us: clientsupport@centier.com

Monday–Friday: 7:00 a.m.–8:00 p.m. CT

Saturday: 8:00 a.m.–3:00 p.m. CT

Sunday: 10:00 a.m.–3:00 p.m. CT